This agreement governs use of JapanETCcard services. Existing customers may be required to electronically accept the current agreement through their account before continuing to use certain services.
This public copy is provided for review. To accept and electronically sign the agreement, customers must log in and complete OTP verification and electronic signature through the customer agreement page.
Sign in to review and signThis is the master agreement between you (the Contracting Customer) and NoJo Enterprise Co., Ltd., operating as JapanETCcard. It explains who is financially responsible to JapanETCcard, how tolls are advanced and reimbursed, and the separate responsibilities that road operators may place on drivers and vehicle users.
1. Parties and definitions
"JapanETCcard" means NoJo Enterprise Co., Ltd. operating the JapanETCcard service. The "Contracting Customer" is the person who creates and holds this account and who is primarily responsible to JapanETCcard under this Agreement. A "Driver" is any person who operates a vehicle using an ETC card issued to this account. A "Vehicle User" is the person who actually controls and manages a vehicle. A "Vehicle Owner" is the person or entity named on the vehicle inspection certificate (Shaken). An "Authorized Driver" is any spouse, family member, employee, administrator, or other person the Contracting Customer permits to use the vehicle or card. A "Road Operator" means NEXCO East, NEXCO Central, NEXCO West, or any other expressway operator that levies tolls.
2. Independence from road operators
JapanETCcard is an independent private service provider. It is not NEXCO, is not a road operator, is not a government agency, is not a bank or lender, and is not affiliated with or endorsed by any road operator. The official rules of the road operators and the ETC system are issued by those organizations, and we direct you to the official sources on our Road Operator Rules page.
3. Who is responsible (liability model)
Responsibility is not assumed from vehicle ownership alone. The Contracting Customer is primarily responsible to JapanETCcard for all amounts arising from ETC cards issued to this account. Separately and independently, a Driver or a Vehicle User may owe duties directly to a Road Operator under the road operator's own rules. A Vehicle Owner does not automatically become the Contracting Customer merely because their name appears on the Shaken. An Authorized Driver may use the card or vehicle but does not replace the Contracting Customer's reimbursement obligation. A person can be assigned personal financial responsibility as a Payment-Responsible Party or Jointly-Responsible Co-Applicant only after that person has independently verified their identity and signed.
4. Toll advancement and reimbursement
You authorize JapanETCcard to process, pay, advance, or otherwise become liable to Road Operators for toll transactions generated through your account-issued ETC cards. You agree to reimburse JapanETCcard in full for those tolls and for the applicable service fees set out in the Pricing and Fee Schedule. This reimbursement obligation is owed to JapanETCcard and is separate from any duty a Driver or Vehicle User may owe to a Road Operator.
5. Authorized use by others
You are responsible for tolls and charges generated by anyone you authorize to use your account-issued ETC cards or your registered vehicles, including spouses, family members, employees, administrators, and drivers. You agree to keep ETC cards secure, remove cards from unattended vehicles where appropriate, and supervise authorized use.
6. Delayed toll transactions
Some toll transactions are reported by Road Operators days or weeks after travel, including after you cancel the service. You remain responsible for tolls actually incurred before your cards were returned, destroyed, or deactivated, even if those tolls are billed to JapanETCcard after cancellation. You remain responsible for these tolls even if they are reported, billed, or received after cancellation or after your security deposit has been refunded, as described in Section 10.
7. ETC card and onboard unit (OBU) use
You agree to use ETC cards and onboard units only in compliance with the applicable Road Operator and ETC system rules. You agree to insert the card correctly, use the correct lanes, follow posted speed and gate procedures, and not use a card that is lost, stolen, expired, invalid, suspended, or otherwise not authorized.
8. Lost, stolen, invalid, suspended, or misused cards
Report lost or stolen cards to JapanETCcard immediately. You remain responsible for authorized use until a card is effectively suspended. Misuse of a card — including use of an invalid or suspended card, or use that violates Road Operator rules — may result in surcharges assessed by the Road Operator and in suspension of service.
9. Toll disputes, corrections, and surcharges
If you believe a toll is incorrect, you may raise a dispute with JapanETCcard, and we will assist in good faith with corrections through the Road Operator's processes. Nothing in this Agreement prevents you from disputing a charge you believe is wrong. Road Operators may assess surcharges (for example, for unauthorized passage); such operator-assessed surcharges are the responsibility of the responsible Driver, Vehicle User, or Contracting Customer as applicable under the operator's rules and this Agreement.
10. Final billing, cancellation, security deposit refunds, and delayed toll reporting
Cancellation of a JapanETCcard account does not eliminate the Contracting Customer's responsibility for ETC tolls, fees, charges, or other amounts incurred before cancellation. The Contracting Customer remains responsible for 100% of all ETC toll usage and related charges associated with the account through final settlement, regardless of the cancellation date. The security deposit is not a prepayment of future tolls and is not applied to or deducted from your final charges — you are responsible for paying your entire final bill. Because ETC toll data is supplied to JapanETCcard by Japanese toll operators and related service providers, toll information is not always reported in real time. JapanETCcard bills customers based upon the official toll data received from the applicable road operators and service providers. As a general process, ETC usage from one month is typically billed during the following billing cycle after official toll data is received (a 60-day billing cycle). Accordingly, charges incurred before cancellation may continue to appear after the cancellation request has been submitted. For example, if a customer cancels service during June, the final regularly scheduled invoice may not be issued until July 31 (the last day of the following month), and the security-deposit refund process normally begins in the first week of August, after final account reconciliation is completed. In certain cases, Japanese toll operators may report toll transactions significantly later than normal. Although uncommon, JapanETCcard may receive toll charges weeks or months after the actual travel date. By way of example only, a toll transaction incurred during April may not be reported by the toll operator until July or August. If JapanETCcard receives additional toll charges, adjustments, corrections, reversals, or other official billing data after an account has been cancelled, the Contracting Customer remains responsible for those amounts to the extent they relate to valid ETC usage associated with the customer's account, vehicle, or ETC card. This responsibility continues even if: • the account has been cancelled; • the ETC card has been returned or destroyed; • the final invoice has previously been paid; or • the security deposit has already been refunded. Upon request, JapanETCcard will provide reasonable supporting documentation showing the basis for the charge, which may include transaction dates, transaction times, toll locations, vehicle information, ETC card references, official operator records, and related account data received from the applicable toll operator. JapanETCcard will not knowingly bill a customer for toll activity that cannot be reasonably associated with the customer's account, vehicle, or ETC card; however, official toll operator records shall be considered the primary source for determining ETC usage and related charges. The security deposit does not limit the Contracting Customer's responsibility for valid ETC charges reported after cancellation, and the Contracting Customer remains responsible for all properly due amounts regardless of whether the security deposit has already been refunded.
11. Cancellation
You may cancel at any time. Cancellation does not eliminate your responsibility for tolls and charges incurred before cancellation, including delayed transactions reported later (see Section 10). Cancellation, card return/destruction, final billing, and security-deposit refund handling follow Section 10, the Pricing and Fee Schedule, and the ETC Card Use and Toll Payment Policy.
12. Electronic acceptance
You agree that completing one-time-password (OTP) verification, typing your legal name, and selecting the electronic-signature button together constitute your electronic signature and your acceptance of this Agreement and the related documents, and that this acceptance is legally binding to the same extent as a handwritten signature, as further described in the Electronic Consent and Records Policy. JapanETCcard records each acceptance, and the acceptance record includes your verified email address, your OTP verification, the corrected legal-name snapshot used at signing, the agreement version, the document hashes, and the acceptance timestamp.
13. Changes to this Agreement
JapanETCcard may update this Agreement. Material changes are versioned, and you may be asked to review and accept the updated version. Accepting a new version is not evidence that you accepted the same wording during your original signup; each acceptance is recorded separately at the time it occurs.
14. Delinquency and remedies
An account becomes delinquent when an undisputed amount remains unpaid after its stated due date and after JapanETCcard has provided the Contracting Customer with payment notices and a reasonable opportunity to cure the nonpayment. When an account becomes delinquent, JapanETCcard may suspend or deactivate ETC cards, restrict account services, require card return or verified destruction, and pursue other lawful collection remedies. As described in Section 10, the security deposit is not a prepayment of future tolls and is not applied to or deducted from your regular final charges, which you remain responsible for paying in full. However, if an account becomes delinquent, JapanETCcard may offset undisputed past-due amounts against a held security deposit before refunding any remaining balance to the Contracting Customer; any such offset does not reduce the Contracting Customer's responsibility for amounts that exceed the deposit. A single declined card payment is not, by itself, treated as delinquency.
15. Express authorization to notify an associated organization
Following account delinquency and the notice procedure in Section 18, the Contracting Customer expressly authorizes JapanETCcard to contact and provide limited account information to an appropriate organization officially associated with the Contracting Customer. An appropriate associated organization may include: the Contracting Customer's identified military command or installation administrative office; United States Forces Japan or an appropriate subordinate command office; an embassy or consular administrative office associated with the Contracting Customer; the Contracting Customer's official sponsor, employer, government organization, contracting organization, or organizational account administrator; a road operator involved in the relevant toll transactions; legal counsel, an authorized collection provider, a court, a law-enforcement body, or other competent authority; or another organization the Contracting Customer has identified as having official responsibility for their assignment, sponsorship, account, or vehicle use. JapanETCcard will contact only an organization whose identity and relationship to the Contracting Customer can reasonably be verified. JapanETCcard will make such a disclosure only where one or more of the following applies: verified account delinquency; completion of the notice procedure in Section 18; the Contracting Customer's failure to cure the nonpayment within the stated cure period; the need to recover an issued ETC card; suspected fraud; suspected unauthorized card use; compliance with applicable law; or a court order or other legal process. Delinquency alone, without completion of the applicable notice and cure process, does not authorize disclosure except in cases of suspected fraud, suspected unauthorized use, legal compulsion, or court process.
16. Purpose of an organizational disclosure
An organizational notification is limited to: notifying the organization that the account is delinquent; requesting assistance in contacting the Contracting Customer; seeking return or verified destruction of an issued ETC card; preventing continued toll activity or misuse; confirming assignment, sponsorship, or organizational-account information; collecting tolls, fees, and other amounts properly due; investigating suspected fraud, false information, unauthorized card use, toll evasion, or other misuse; establishing, exercising, or defending a legal claim; or complying with applicable law. Notifying an organization does not make that organization legally responsible for the debt unless it has separately agreed to be responsible.
17. Information that may be disclosed
JapanETCcard may disclose only information reasonably necessary for the applicable purpose, which may include the Contracting Customer's name; customer and account reference; verified contact information; identified command, embassy, sponsor, employer, or organization; vehicle registration number, license plate, vehicle description, and the associated ETC card reference; the vehicle-registration verification status, Shaken verification status, and ETC onboard-unit verification status; the last digits of the ETC card number; invoice dates, unpaid amount, due date, delinquency duration, and payment status; the dates and methods of prior payment notices; account or card suspension status; and card return or destruction status. JapanETCcard will not ordinarily disclose full payment-card numbers, passwords, OTP codes, complete identity documents, complete vehicle-document images, unrelated toll history, medical information, or other unrelated personal information.
18. Notice before an organizational disclosure
Except in cases involving suspected fraud, theft, unauthorized use, toll evasion, legal compulsion, or an urgent need to prevent further loss, JapanETCcard will ordinarily (1) issue the invoice and payment due date; (2) send at least one overdue-payment notice; (3) provide a final notice stating that organizational notification may occur if payment or an approved arrangement is not received by the stated deadline; and (4) allow a reasonable opportunity to pay, establish a payment arrangement, or submit a good-faith dispute. JapanETCcard may postpone organizational notification while a timely, documented, good-faith billing dispute is being reviewed.
19. Records of disclosure
JapanETCcard will maintain an audit record of an organizational disclosure, including the date and time; the recipient organization; the verified recipient or office; the purpose; the categories of information disclosed; the delinquency and notice basis; the staff member or system action authorizing the disclosure; and any response received.
20. Foreign recipients and overseas processing
Where personal data will be provided to or accessed by a recipient outside Japan, JapanETCcard will provide any additional information and obtain any additional consent required by applicable personal-information law before making the disclosure, unless a lawful exception applies.
21. Scope and limits of this authorization
By selecting the agreement consent and electronically signing this Agreement, the Contracting Customer gives prior consent for the limited disclosures described in Sections 14–20. This authorization does not permit public disclosure, social-media publication, disclosure to unrelated persons, or disclosure for harassment, embarrassment, or any purpose unrelated to account administration, collection, card recovery, fraud prevention, toll processing, or legal compliance.
22. Vehicle registration and customer responsibility
The Contracting Customer is responsible for ensuring that all vehicle information provided to JapanETCcard remains accurate, complete, and current at all times. The Contracting Customer must notify JapanETCcard and provide updated documentation within thirty (30) days of the change or before continued ETC card use, whichever occurs first, whenever: • a vehicle is replaced; • ownership changes; • a vehicle registration number or license plate changes; • a vehicle is sold, transferred, or no longer used; • a vehicle's Shaken registration is renewed; • the ETC onboard unit is replaced; • the ETC onboard unit is moved to another vehicle; • the ETC onboard unit registration information changes; or • any information previously provided to JapanETCcard becomes inaccurate. The Contracting Customer must provide updated vehicle documentation, including the current Shaken certificate and ETC Setup Certificate, whenever requested by JapanETCcard or whenever such documents are renewed, modified, or replaced.
23. ETC onboard-unit registration requirements
JapanETCcard requires that the ETC onboard unit installed in a vehicle be properly registered in accordance with applicable ETC and road-operator requirements. The Contracting Customer is responsible for ensuring that: • the ETC onboard unit is properly registered; • the ETC onboard unit information matches the vehicle in which it is installed; • the ETC onboard unit registration reflects the correct vehicle registration information; • the ETC onboard unit registration reflects the correct license plate information; and • any required ETC re-setup procedures are completed when vehicle information changes. The Contracting Customer acknowledges that Japanese ETC policies require ETC onboard-unit registration information to be updated when vehicle registration information changes, when license plates change, when an onboard unit is transferred to another vehicle, when vehicle specifications affecting registration change, or when other registered information becomes inaccurate. Failure to properly update ETC onboard-unit registration information may result in toll-processing issues, mileage-program issues, suspension of ETC services, loss of discounts, or other restrictions imposed by applicable ETC operators or road administrators.
24. Use in other vehicles
The Contracting Customer may use an ETC card in another vehicle, including a rental vehicle or a vehicle owned by another person, provided that such use is permitted by applicable ETC rules and road-operator requirements. However, the Contracting Customer acknowledges that the vehicle being used must itself be legally registered for ETC use where required, and any ETC onboard unit installed in that vehicle should be properly registered to the vehicle in which it is installed and reflect the correct vehicle registration information. The existence of an ETC onboard unit inside a vehicle does not, by itself, mean that the onboard unit is properly registered or compliant with applicable ETC registration requirements. The Contracting Customer remains responsible for ensuring compliance with applicable ETC registration requirements before using an ETC card in any vehicle. The Contracting Customer acknowledges that use of an ETC card in a vehicle whose ETC onboard unit is improperly registered, not re-setup after a vehicle or license-plate change, or otherwise non-compliant with applicable ETC registration requirements may result in loss of discounts, toll-processing errors, mileage-program restrictions, administrative penalties or other administrative actions imposed by ETC program operators or road administrators, or suspension of ETC-related benefits.
25. Shaken renewal requirements
When a personally owned vehicle's Shaken registration is renewed, the Contracting Customer must provide updated vehicle documentation to JapanETCcard when requested or when required for continued account verification. Failure to provide updated vehicle documentation may result in account restrictions, suspension of benefits, or delays in account processing until verification requirements are satisfied.
26. ETC Mileage Service and discount programs
JapanETCcard may assist eligible customers in registering for ETC Mileage Service programs, commuter-discount programs, or other ETC-related discount programs where available. Participation in such programs is subject to the rules and eligibility requirements of the applicable program administrators. Many ETC onboard units remain associated with previously issued ETC cards or prior ETC Mileage Service registrations. Until those prior associations are removed, JapanETCcard may be unable to register the onboard unit to a new ETC card or mileage account. The Contracting Customer acknowledges that registration may not be possible if the ETC onboard unit is already associated with another ETC card, ETC account, mileage account, or prior registration. If an ETC onboard unit is already registered to another ETC card or mileage account, the Contracting Customer may be required to contact the applicable ETC Mileage Service administrator or other responsible organization to remove the prior registration before a new registration can be completed. JapanETCcard may assist with the removal process when the prior registration is associated with a JapanETCcard-managed account. However, JapanETCcard cannot guarantee removal of registrations associated with third-party ETC cards, third-party ETC accounts, or independently managed ETC registrations. Where a prior registration is associated with another provider or independently managed ETC account, responsibility for removing or correcting the registration remains with the Contracting Customer. Until the prior registration issue is resolved, JapanETCcard may be unable to: • issue a new ETC card; • complete mileage-program registration; • activate certain discount programs; or • provide ETC Mileage Service benefits associated with the affected ETC onboard unit. JapanETCcard shall not be responsible for delays, restrictions, or loss of mileage benefits caused by pre-existing ETC registrations, inaccurate vehicle information, incomplete ETC re-setup procedures, or the Contracting Customer's failure to complete required corrective actions.